Bespoke SThe white-glove sales associate, online
Every shopper greeted. Every intention understood.
Seb is the online equal of your finest associate on the floor — it welcomes each visitor, uncovers what they're truly looking for, and guides them to the right piece from your real catalogue. No keyword search. No guesswork. Just considered, on-brand service, around the clock.
See it in twenty seconds
Meet Seb.
The gap
A search box can't read intent.
Your highest-intent shopper rarely arrives with a SKU. They arrive with a feeling — “something for our anniversary, she likes the classic pieces but a little bolder.” Keyword search returns nothing. A great associate would have sold the perfect piece.
White-glove onboarding
Three steps, and your team signs off on every one.
We learn your catalogue
Point Seb at your site, Shopify, or product feed. It reads every piece and infers the style and occasion it suits — even attributes you never tagged.
One line to embed
A single script tag, on any platform. The associate appears, dressed in your colours and your voice. Nothing to maintain.
It qualifies and sells
It uncovers the real need, proposes two or three pieces with a reason for each, and answers the brand, engraving, and shipping questions a real associate fields.
The standard of service
Composed like your best associate.
Not a chatbot. A trained associate who reads the room.
Reads the deep need
Beyond occasion and budget — it understands what the piece must say, reflects it back, and leads with a confident recommendation.
Grounded in your catalogue
Every recommendation comes from your live inventory. It cannot invent a product, a price, or a policy — an architectural guarantee, not a hope.
Speaks in your voice
Your tone, your greeting, your boundaries. Set topics it should never discuss. It stays on-brand, every time.
Answers, not just sells
Engraving, tax-free, shipping, returns, sizing, care — answered from your knowledge base, then gently back to the sale.
Measured uplift
A built-in A/B holdout shows assisted vs. unassisted conversion and order value — the lift, in your own dashboard.
Hears missed demand
It surfaces what shoppers asked for that you don't carry yet — a quiet, continuous read on what to stock next.
Review before go-live
You approve the catalogue and brand knowledge before a shopper sees it — and upload your own documents (PDF, Word, slides) the crawler can't reach. Nothing goes live unreviewed.
Built for the whole team
Marketing, the service desk, IT, and the website owner each sign in with the right access — invite the people who actually run your store.
Ready for your security review
Role-based access, single sign-on with just-in-time provisioning, a hash-chained audit trail, and EU hosting in Frankfurt. We publish what we hold — and what we don't — on the security page.
See it live
Step onto the floor.
Maison Lumière is our own boutique — an invented house with an invented collection, built so you can try the associate on something other than a slide. Click the ✦ and ask for a gift.
Maison Lumière
Our demonstration boutique — a fictional Place Vendôme house, warm and classic, with a catalogue we wrote ourselves.
Enter the boutique →Founding partners
We would rather prove it on your floor than claim it in a brochure.
Bespoke Seb is new, and we are taking a small number of houses first. A founding partnership is a 90-day pilot on one category of your catalogue, on your real traffic, measured against a held-out control — so the lift is your number, not our claim. Light setup, no long commitment.
Or write to hello@bespokeseb.ai — a person reads it.
Membership
Priced against the lift it creates.
A modest base, plus a small share of the sales we assist — we win only when you do. Every plan includes catalogue ingestion, the embeddable associate, revenue attribution, your merchant dashboard, and the review gate: nothing reaches a shopper until your team has approved it. That one is not an upsell.
Enterprise
For maisons and high-volume retail.
- High-volume conversations
- Premium (Opus) associate
- Custom vertical playbooks
- Dedicated onboarding
- Priority support & SLAs
Starter
For boutiques finding their feet.
- 800 guided conversations / month
- + 1% commission on assisted sales
- Catalogue ingestion & enrichment
- Funnel & revenue attribution
- Email support
Growth
For stores scaling assisted sales.
- 3,000 guided conversations / month
- + 0.5% commission on assisted sales
- A/B uplift & missed-demand insights
- Team accounts & roles
- On-demand site re-crawls
Cancel anytime· Nothing goes live unapproved
An associate for every shopper
Give every visitor the welcome your best customer gets.
Review, approve, go live. One line to embed. Cancel any time.